Shipping Policy & FAQ

📦 Shipping Policy

📅 Shipping Days

  • Orders are shipped every Tuesday.
  • Make sure to place your order before Monday at 12:00 PM (EST) to have it shipped the following Tuesday.

🚚 Shipping Options

  • We ship across the United States via USPS or UPS.
  • Shipping rates are automatically calculated at checkout based on the total weight of your order and your location.

📍 Delivery Time

  • Delivery times vary depending on your location, typically between 2 to 5 business days after shipping.
  • Once your order is shipped, you will receive a tracking number via email.

❄️ Packaging & Freshness

  • Our cookies are carefully packaged to ensure freshness and maintain their texture during shipping.
  • We recommend storing them in an airtight container at room temperature or refrigerating them for longer freshness.

📦 Can I place an order for a specific delivery date?

  • At the moment, we only ship on Tuesdays, but if you need an order for a special date, contact us and we’ll do our best to help.

📩 Shipping Issues

  • If your order arrives damaged or gets lost in transit, please email us at sugarbloom.fl@gmail.com with your order number and photos of the package (if applicable).

❓ Frequently Asked Questions (FAQ)

💰 What is the minimum order?

The minimum order is 4 cookies. We do not accept orders below this quantity.

📦 Do you ship nationwide?

Yes, we ship to all of the United States.

🚚 How much does shipping cost?

The shipping cost depends on the total weight of your order and your location. Shopify will automatically calculate the cost at checkout.

🍪 Will the cookies arrive fresh?

Yes! Each cookie is carefully packaged to ensure freshness and maintain its texture during shipping.

🔄 Can I make changes to my order after placing it?

If you need to make a change to your order, please contact us as soon as possible. If your order has already been shipped, we won’t be able to modify it.

📆 Can I choose a specific delivery date?

Right now, we only ship on Tuesdays, but if you need a special order, feel free to contact us to see what options are available.

💳 What payment methods do you accept?

We accept payments via credit/debit card, PayPal, and Shopify Payments.

📞 How can I contact you?

You can reach us through Instagram @sugarbloom.fl, by email at sugarbloom.fl@gmail.com, or by filling out the contact form on our website.