Shipping Policy & FAQ
📦 Shipping Policy
📅 Shipping Days
- Orders are shipped every Tuesday.
- Make sure to place your order before Monday at 12:00 PM (EST) to have it shipped the following Tuesday.
🚚 Shipping Options
- We ship across the United States via USPS or UPS.
- Shipping rates are automatically calculated at checkout based on the total weight of your order and your location.
📍 Delivery Time
- Delivery times vary depending on your location, typically between 2 to 5 business days after shipping.
- Once your order is shipped, you will receive a tracking number via email.
❄️ Packaging & Freshness
- Our cookies are carefully packaged to ensure freshness and maintain their texture during shipping.
- We recommend storing them in an airtight container at room temperature or refrigerating them for longer freshness.
📦 Can I place an order for a specific delivery date?
- At the moment, we only ship on Tuesdays, but if you need an order for a special date, contact us and we’ll do our best to help.
📩 Shipping Issues
- If your order arrives damaged or gets lost in transit, please email us at sugarbloom.fl@gmail.com with your order number and photos of the package (if applicable).
❓ Frequently Asked Questions (FAQ)
💰 What is the minimum order?
The minimum order is 4 cookies. We do not accept orders below this quantity.
📦 Do you ship nationwide?
Yes, we ship to all of the United States.
🚚 How much does shipping cost?
The shipping cost depends on the total weight of your order and your location. Shopify will automatically calculate the cost at checkout.
🍪 Will the cookies arrive fresh?
Yes! Each cookie is carefully packaged to ensure freshness and maintain its texture during shipping.
🔄 Can I make changes to my order after placing it?
If you need to make a change to your order, please contact us as soon as possible. If your order has already been shipped, we won’t be able to modify it.
📆 Can I choose a specific delivery date?
Right now, we only ship on Tuesdays, but if you need a special order, feel free to contact us to see what options are available.
💳 What payment methods do you accept?
We accept payments via credit/debit card, PayPal, and Shopify Payments.
📞 How can I contact you?
You can reach us through Instagram @sugarbloom.fl, by email at sugarbloom.fl@gmail.com, or by filling out the contact form on our website.